Account Settings & Feedback | Aletheia Support

Your parent Settings page brings together your account details and family-wide options. Open it from the parent dashboard navigation.

Settings Tabs

Tab	What it's for
Account	Your sign-in email, verification status, and name
Shared Curriculum	Curriculum you've published for other families to use
Notifications	Weekly report and notification settings. See Weekly Reports & Notifications.
Family	Inviting and managing a co-parent and caregivers
Privacy	Downloading or deleting your family's data. See Privacy & COPPA.
Feedback	Sending feedback to the Aletheia team (see below)

Settings for an individual child, such as languages, accommodations, and blocked topics, live in that child's own settings. See Managing Child Profiles.

Account Tab

The Account card shows:

Email: the email you sign in with, with a Verified or Not verified badge.
Name: the name on your account.

Resending Your Verification Email

If you signed up with email and your address isn't verified yet, the Account card shows a reminder:

Click Resend verification email.
Check your inbox (and spam folder) for the new email.

If you've just requested one, the button shows Retry in with a countdown before you can send another. See Email Verification for more help.

Changing Your Password

To change your password, use Forgot password? on the sign-in page. See Login Issues.

Note: Changing your account email or name isn't available from Settings yet. If you need either updated, contact support.

Sending Feedback

Use Settings → Feedback to send ideas, bug reports, and content issues straight to the Aletheia team.

Go to Settings and open the Feedback tab.
Under Category, pick one: Bug Report, Suggestion, Content Issue, or Other.
Describe what's on your mind in Description.
Click Send Feedback.

You'll see Thank you for your feedback! once it's sent.

What to Include

The more specific you are, the easier it is for us to act on your feedback. For a bug, include:

What you were trying to do, and what happened instead.
Which page or feature you were using (for example, the child settings page or Homework Helper).
Which child profile and subject, using the display name (no need for real names).
The device and browser you were using.
Roughly when it happened.
Any error message, including an error or support reference number if one was shown.

Feedback or Support?

Feedback goes to our product team for review. It doesn't open a support ticket, and we can't reply to every submission.

If you want to...	Use
Suggest an idea or report a small bug	Settings → Feedback
Report something wrong or inappropriate in a specific tutor answer	The flag option on that response in Conversations on your child's details page
Get help with your account, billing, sign-in, or a problem that's blocking your family	Contact Support