Frequently Asked Questions

Aletheia is an AI-powered tutoring platform for K-12 learners, roughly ages 5-18. It combines a conversational AI tutor with quizzes, flashcards, study guides, homework help, and progress tracking to make personalized learning accessible for every family.

Aletheia supports children and teens across K-12, roughly ages 5-18. The tutor adapts language, pacing, examples, and difficulty to the child's age range, grade level, and learning history.

Aletheia covers core school subjects including Math, Reading & Language Arts, Science, Social Studies, Spelling & Vocabulary, and Foreign Languages. Grade-level packages help recommend a starting set of subjects, and parents can adjust subjects later.

Unlike apps with fixed content libraries, Aletheia's AI tutor responds dynamically to exactly what your child asks. It can explain concepts, guide homework practice, generate custom quizzes, create flashcards and study guides, and track mastery in a natural conversation.

Yes. Aletheia is designed with child safety as a priority. The AI is configured for educational use, conversations are available for parental review, and children cannot interact with other users.

Yes. Aletheia is built around COPPA requirements: parents create and control child profiles, children are not shown ads, and children's data is never sold. See our Privacy & COPPA article for full details.

Children can sign in with a family code + PIN, or with a child email account if a parent enables that option. Child email accounts can use a password, Google sign-in, or Apple sign-in after setup starts from a parent-sent setup link. See Child Account Setup & SSO.

Yes, if a parent enables a child email account and sends the setup email. The child must first use that setup link to connect Google or Apple. After that, they can use the regular sign-in page with the connected account.

Apple's Hide My Email may give Aletheia a private relay email address instead of your child's real email. That is normal and supported. Your child should keep using the same Apple ID for sign-in.

Sign in as a parent, go to Children, open the child's account setup controls, and choose Send setup email or Resend setup email. If the old link expired, the new email gives your child a fresh setup link.

• Free plan: 1 active child profile
• Starter plan: 1 active child profile with full features
• Family plan: Up to 5 active child profiles
• Family+ plan: Up to 10 active child profiles

Archived children do not count as active child seats. If your Family+ household needs more than 10 active children, contact support.

Yes. The Free plan gives you one child profile with a limited number of tutoring sessions per week. No credit card is required to sign up.

Yes. When you add a subject, Aletheia can run a short placement check to find the right starting level. Grade packages recommend a starting curriculum; placement checks adjust within a subject based on what your child already knows.

Grade packages are recommended subject and curriculum starting points based on your child's grade level. They help Aletheia suggest age-appropriate work quickly. Parents can adjust the subjects and grade level later. See Grade Packages & Personalization.

Yes. Open the child profile from the parent dashboard and edit the profile details. After changing grade level, review subjects and placements so the learning path still matches your child.

You can override the placement for any subject directly from your parent dashboard. Go to your child's profile, open the Subjects tab, and click Edit Placement next to the subject you want to adjust. See Understanding Placement Results.

Yes. From your parent dashboard, open your child's profile, find the subject, click Edit Placement, and select Reset to Placement Check. Your child will be prompted to complete it on their next session.

Privacy Shield is an optional feature on Family and Family+ plans that routes AI processing through privacy-first model infrastructure. It is designed to reduce provider retention and prevent training on your child's conversations. See Privacy & COPPA.

Yes. There are no contracts or cancellation fees. Manage your plan from Billing. Your plan remains active until the end of the current billing period.

Billing is handled through Stripe-hosted checkout and customer portal flows. Monthly and annual billing are available where offered, and plan changes may include Stripe-managed proration or payment confirmation. See Subscription Plans & Pricing and Billing Questions.

Aletheia is a web app that works on modern desktop computers, laptops, tablets, and smartphones. We recommend Chrome, Firefox, Safari, or Edge.

When you sign up with an email address and password, we require email verification before you can add children or subjects. This supports child safety, security alerts, and account recovery. If you signed up with Google, your email is automatically verified.

Go to aletheiatutor.com/signin, click Forgot password?, enter your email, and follow the reset email. If you use Google or Apple sign-in, use that provider button instead of a password reset.

Common causes are an unverified parent email, incomplete COPPA parental consent, or hitting your active child seat limit. Archived profiles do not count as active child seats, but deleted or archived status may take a dashboard refresh to show.

You can submit a support ticket through this site. We respond within 24 hours on business days. You can also email support@aletheiatutor.com directly.