Frequently Asked Questions

Aletheia is an AI-powered tutoring platform for K-12 learners, roughly ages 5-18. It combines a conversational AI tutor with quizzes, flashcards, study guides, homework help, and progress tracking to make personalized learning accessible for every family.

Aletheia supports children and teens across K-12, roughly ages 5-18. The tutor adapts language, pacing, examples, and difficulty to the child's age range, grade level, and learning history.

Aletheia covers core school subjects including Math, Reading & Language Arts, Science, Social Studies, Spelling & Vocabulary, and Foreign Languages. Grade-level packages help recommend a starting set of subjects, and parents can adjust subjects later.

Unlike apps with fixed content libraries, Aletheia's AI tutor responds dynamically to exactly what your child asks. It can explain concepts, guide homework practice, generate custom quizzes, create flashcards and study guides, and track mastery in a natural conversation.

Aletheia is designed with child safety as a priority. The AI tutor is set up for educational use, built-in safety checks screen messages, you can block topics for each child, and you can review your child's tutor conversations. No filter is perfect, so we recommend checking in on conversations from time to time. See Blocked Topics & Safety Controls.

Only to siblings in the same family account. Children can't message strangers or anyone outside your family. Siblings can study together in a Learn Together room, where they chat with each other and an AI moderator guides the discussion, and they can send each other sibling challenges. Learn Together messages can't be viewed from the parent dashboard yet.

Aletheia is designed with the Children's Online Privacy Protection Act (COPPA) in mind. Parents create and control child profiles, parental consent is required before adding a child, and parents can review, download, and delete their family's data. See Privacy & COPPA and our Privacy Policy for details.

Children can sign in with a family code + PIN, or with a child email account if a parent enables that option. A child email account can use a password, Google sign-in, or Apple sign-in. Parents either send a setup email or set the first password themselves when adding the child. See Child Account Setup & SSO.

Yes, if a parent enables a child email account and sends the setup email. The child must first use that setup link to connect Google or Apple. After that, they can use the regular sign-in page with the connected account.

Apple's Hide My Email may give Aletheia a private relay email address instead of your child's real email. That is normal and supported. Your child should keep using the same Apple ID for sign-in.

Sign in as a parent, go to Children, open the child's account setup controls, and choose Send setup email or Resend setup email. If the old link expired, the new email gives your child a fresh setup link.

• Free plan: 1 active child profile
• Starter plan: 1 active child profile, with longer sessions, weekly reports, and Homework Helper
• Family plan: Up to 5 active child profiles
• Family+ plan: Up to 10 active child profiles

Archived children do not count as active child seats. If your Family+ household needs more than 10 active children, contact support.

Yes. The Free plan gives you one child profile with up to 3 short tutoring sessions per week (see Subscription Plans for the exact limits). No credit card is required to sign up.

Yes. When you add a subject, Aletheia can run a short placement check to find the right starting level. Grade packages recommend a starting curriculum; placement checks adjust within a subject based on what your child already knows.

Grade packages are recommended subject and curriculum starting points based on your child's grade level. They help Aletheia suggest age-appropriate work quickly. Parents can adjust the subjects and grade level later. See Grade Packages & Personalization.

Yes. Open the child profile from the parent dashboard and edit the profile details. After changing grade level, review subjects and placements so the learning path still matches your child.

Placement results are shown topic by topic as Mastered, Familiar, or Unknown, with a confidence percentage. To change one, open your child's profile, select the subject, and find Placement Results. Select the arrow next to a topic and choose a different level. See Understanding Placement Results.

Yes. Open your child's profile, select the subject, and select Reset Placement in Placement Results, then confirm. This retires the current result so your child can take the placement check again. The earlier attempt stays in the assessment history.

Privacy Shield is an optional feature on Family and Family+ plans. It sends AI tutor sessions to AI providers Aletheia selected for privacy-focused terms, designed to limit how long providers keep requests and to keep your child's conversations out of model training. Some features, such as Homework Helper and placement checks, aren't covered yet. Privacy Shield doesn't change what Aletheia stores, so you can still review conversations. See Privacy & COPPA.

Yes. There are no contracts or cancellation fees. Manage your plan from Billing. Your plan remains active until the end of the current billing period.

Billing is handled through Stripe-hosted checkout and customer portal flows. Monthly and annual billing are available where offered, and plan changes may include Stripe-managed proration or payment confirmation. See Subscription Plans and Billing Questions.

Aletheia is a web app that works on modern desktop computers, laptops, tablets, and smartphones. We recommend Chrome, Firefox, Safari, or Edge.

When you sign up with an email address and password, we require email verification before you can add children or subjects. This supports child safety, security alerts, and account recovery. If you signed up with Google, your email is automatically verified.

Go to aletheiatutor.com/signin, click Forgot password?, enter your email, and follow the reset email. If you use Google or Apple sign-in, use that provider button instead of a password reset.

Common causes are an unverified parent email, incomplete COPPA parental consent, or hitting your active child seat limit. Archived profiles do not count as active child seats, but deleted or archived status may take a dashboard refresh to show.

You can submit a support ticket through this site or email support@aletheiatutor.com. Use a ticket or email when you need a reply, such as for billing, sign-in, or privacy questions.

To report a bug or share an idea from inside the app, go to Settings → Feedback, choose a category (Bug Report, Suggestion, Content Issue, or Other), describe what happened, and select Send Feedback. Include what you were doing, which page the problem happened on, and your device and browser. Our team reviews feedback, but it isn't a support ticket and doesn't get a reply. To report a specific tutor response, flag it instead. See Blocked Topics & Safety Controls.