Archiving hides a child's profile and pauses their access without deleting any of their data. It's a good fit for a child who is taking a break, has outgrown Aletheia for now, or whose seat you need for another child.
When to Archive vs Delete
| Scenario | Recommendation |
|---|---|
| Child is taking a break | Archive, then reactivate when they return |
| Child has outgrown Aletheia | Archive to keep their history |
| You need a free seat for another child | Archive (archived profiles don't use a seat) |
| You're sure the data should be erased | Delete (permanent) |
How to Archive a Profile
- Sign in to your parent account and go to Children.
- On the child's card, click the archive icon (next to View Details and the gear icon).
- Read the confirmation on the card and click Archive.
The profile moves to the Archived profiles section at the bottom of the Children page. While archived, your child can't sign in. All of their progress is kept.
What Archiving Keeps
Everything stays in place while a profile is archived, including:
- Conversation history
- Flashcards and review progress
- Quiz results, stars, and badges
- Subjects, curriculum, and placement results
- Settings such as sign-in method, blocked topics, and accommodations
How to Reactivate an Archived Profile
- Go to Children.
- Scroll down and click Archived profiles (N) to expand the list.
- Click Reactivate on the child's profile.
The profile returns to your active children and your child can sign in again with the same family code and PIN (or email sign-in, if set up).
Note: Reactivating needs a free seat on your plan. If all of your seats are in use, Aletheia won't reactivate the profile and shows a message asking you to upgrade or archive another profile first.
Streaks After Archiving
Archiving doesn't reset a streak by itself. But because your child can't learn while archived, a long break usually ends their current streak: the next time they complete a qualifying learning session, a gap of more than one missed day starts the streak over at 1. A streak freeze can cover a single missed day if your child has one available. Their longest-streak record is kept.
Profile Seats
Each plan includes a set number of active child profiles:
- Free / Starter: 1 active profile
- Family: Up to 5 active profiles
- Family+: Up to 10 active profiles
Archived profiles don't count toward this limit. If you're on the Family plan with 5 active children, you can archive one to free a seat for a new profile.
Some families have a custom seat limit arranged with our support team. In that case, your limit may differ from the list above. If you're not sure what your limit is, contact support.
Note: If your family ends up with more active children than your plan includes (for example, after changing plans), the Children page shows Action required: too many active children for this plan, and tutor chat is paused for all of your children until you upgrade or archive or delete the extra profiles.
Deleting a Profile Permanently
Deletion is different from archiving: it can't be undone.
- Go to Children and click the gear icon on the child's card (or open View Details and click Settings).
- Open the Danger zone tab.
- Click Delete Child Profile.
- In the Delete Child Profile? dialog, click Delete Profile.
Deleting a profile permanently removes the child's profile and the data tied to them, including:
- Tutoring conversations, Homework Helper sessions, and uploaded homework images
- Subjects, curriculum, placement results, and topic progress
- Quizzes, flashcards, study guides, and session summaries
- Stars, streaks, avatar unlocks, and challenges
- Sign-in details, blocked topics, and caregiver access to that child
Your family account, your other children, and your billing history are not affected. Billing usage records are kept for your account but are no longer linked to the deleted child.
If Aletheia can't finish removing everything, you'll see an error and the profile stays visible. It's safe to try again.
Tip: Want to keep a copy first? Go to Settings â Privacy and click Download My Data before deleting. See Privacy & COPPA for details.