Here are answers to the most common billing questions. Aletheia is currently in early access, so some billing features (like online payments) are not yet live. This page covers what's available now and what's coming soon.
Current Plans & Pricing
Aletheia offers four plans. Pricing shown is monthly; annual billing saves 20%.
| Plan | Monthly | Annual (per mo) | Children | Sessions | Session Length | Daily Cap |
|---|---|---|---|---|---|---|
| Free | $0 | $0 | 1 | 3/week | 10 min | 30 min |
| Starter | $7.99 | $6.39 | 1 | Unlimited | 30 min | 90 min |
| Family | $14.99 | $11.99 | Up to 5 | Unlimited | 30 min | 90 min/child |
| Family+ | $24.99 | $19.99 | Up to 10 | Unlimited | 60 min | 4 hrs/child |
What's included in paid plans?
All paid plans (Starter and above) include:
- Unlimited tutoring sessions
- Longer session times
- Full tutoring features
- Weekly progress reports
- Homework helper
Family and Family+ also include:
- đĄī¸ Privacy Shield â AI models with zero data retention
- Priority support
Family+ adds:
- Advanced analytics
- Up to 10 child profiles
- 60-minute sessions and 4-hour daily cap per child
Changing Your Plan
How do I upgrade or downgrade?
- Sign in to your parent account
- Go to Billing from the sidebar
- Choose your desired plan and click Upgrade or Downgrade
Upgrades take effect immediately. Downgrades are scheduled for the end of your current billing period â you keep full access to your current plan until then.
What if I have too many children for the new plan?
If you're downgrading to a plan with a lower child limit, you'll need to archive some child profiles first. The system will tell you exactly how many profiles need to be archived before the downgrade can proceed. Archived profiles keep their data â you can unarchive them later if you upgrade again.
Payments & Stripe
Note: Online payment processing via Stripe is coming soon. During early access, plan changes may be handled manually. Contact us if you need to change your plan.
When Stripe is live, here's how payments will work:
Payment methods
We'll accept major credit and debit cards (Visa, Mastercard, American Express) through Stripe's secure payment system.
Receipts & invoices
Once Stripe is active, you'll be able to access invoices and manage your payment method through a secure billing portal â accessible from the Billing page in your parent dashboard.
Failed payments
When a payment fails:
- You'll receive an email notification
- Stripe automatically retries the charge
- If retries are unsuccessful, your account will downgrade to the Free plan
Cancellation
When you cancel:
- Your plan stays active until the end of the current billing period
- After that, your account automatically downgrades to Free
- Your data is not deleted â it's preserved if you decide to resubscribe
Refunds
Once payment processing is live, we plan to offer refunds in these cases:
- Within 7 days of initial purchase â full refund, no questions asked
- Billing errors â if you were charged incorrectly
- Duplicate charges â if you were charged twice
To request a refund, contact support with your account email and the charge date.
Questions?
If you have billing questions or need help with your plan, contact support. During early access, we're happy to help with any plan adjustments directly.