Here are answers to common billing questions. Payments are handled through Stripe-hosted checkout and the Stripe billing portal.
Plans and Child Seats
Aletheia offers four plan levels:
| Plan | Active children | Best For |
|---|---|---|
| Free | 1 | Trying Aletheia |
| Starter | 1 | One regular learner |
| Family | Up to 5 | Multi-child families |
| Family+ | Up to 10 | Larger families or homeschool households |
Archived children do not count as active child seats. If you are on Family+ and need more than 10 active children, contact support.
For tutoring time limits and included features, see Subscription Plans. Current prices are shown on the Billing page in your parent account.
Who can manage billing?
Only the parent who owns the account can change plans, cancel, or open the billing portal. If a co-parent tries, they'll see a message that only the account owner can manage billing.
Monthly vs. Annual Billing
Paid plans can be billed monthly or annually. Your current plan and any scheduled change are shown on the Billing page. Your renewal date, invoices, and payment method are in the Stripe billing portal.
How do I upgrade or downgrade?
- Sign in as the account owner.
- Go to Billing.
- Choose Monthly or Annual, then select Upgrade or Downgrade on the plan you want.
- Review the Confirm billing change summary.
- For an upgrade, continue to Stripe to confirm. For a downgrade, select Schedule Change.
Upgrades take effect once Stripe confirms them. Downgrades are scheduled for the end of the current billing period, with no charge that day.
Will I be prorated?
Stripe calculates proration. Before you confirm, the Confirm billing change summary and the Stripe page show the estimated amount due, any credit, or the date the change takes effect.
What if I have too many children for the new plan?
If the lower plan supports fewer active children, Aletheia asks you to archive enough child profiles before the downgrade. Archived profiles keep their data and can be restored later if your plan has a free seat.
If your plan ends or drops to Free while you still have more active children than it allows, tutoring pauses for every child until you archive profiles or upgrade.
Payment Methods and Invoices
On the Billing page, select Manage Billing or Open Billing Portal to go to Stripe. From there, you can manage your saved payment method, view invoices, and update billing details.
The payment methods offered at checkout, and whether Stripe emails you a receipt, depend on Stripe. If you need a copy of an invoice, check the billing portal first, then contact support.
Aletheia does not store full card numbers. Stripe processes payment details securely.
Failed Payments
If a payment fails:
- Your family is limited to Free plan features until the payment is resolved.
- Stripe may retry the charge or email you, depending on your billing settings.
- Open the billing portal from the Billing page to update your payment method.
If you think your account was limited by mistake, contact support.
Cancellation
- Go to Billing.
- Select Cancel Subscription and confirm.
When you cancel:
- You keep your current plan until the end of the billing period.
- After that, your family moves to the Free plan.
- Your family data is not automatically deleted.
- If you have more than one active child, archive profiles to fit the Free plan's 1-child limit so tutoring can continue.
Changed your mind before the period ends? Select Keep Subscription on the Billing page.
Refunds
To ask about a refund, contact support with your account email and the invoice or charge date. Our team will review your request.
Questions?
For billing questions, plan changes, invoices, refunds, or seat-limit help, contact support.