Here are answers to common billing questions. Billing is handled through Stripe-hosted checkout and customer portal flows.
Plans and Child Seats
Aletheia offers four plan levels:
| Plan | Children | Best For |
|---|---|---|
| Free | 1 active child | Trying Aletheia |
| Starter | 1 active child | One regular learner |
| Family | Up to 5 active children | Multi-child families |
| Family+ | Up to 10 active children | Larger families or homeschool households |
Archived children do not count as active child seats. If you are on Family+ and need more than 10 active children, contact support.
Monthly vs. Annual Billing
Plans may be available monthly or annually. Your current billing cycle, renewal date, invoices, and payment method are managed by Stripe and shown on the Billing page or Stripe portal.
How do I upgrade or downgrade?
- Sign in as a parent.
- Go to Billing.
- Choose the new plan or billing cycle.
- Continue through the Stripe-hosted checkout or customer portal.
- Return to Aletheia after Stripe confirms the change.
Upgrades usually apply immediately. Downgrades usually take effect at the end of the current billing period.
Will I be prorated?
Stripe calculates proration and any required payment confirmation. The Stripe checkout or portal page will show the amount due, credit, or timing before you confirm.
What if I have too many children for the new plan?
If a lower plan supports fewer active children, archive enough child profiles to fit the new limit. Archived profiles keep their data and can be restored later if your plan supports another active seat.
Payment Methods and Invoices
Use the Billing page to open the Stripe portal. From there, you can manage saved payment methods, view invoices, and update billing details.
Aletheia does not store full card numbers. Stripe processes payment details securely.
Failed Payments
If a payment fails:
- Stripe may retry the charge.
- You may receive an email notice.
- The Billing page or Stripe portal may ask you to update your payment method.
- Access may change if the payment is not resolved.
If you think your account was limited by mistake, contact support.
Cancellation
When you cancel:
- Your plan usually stays active until the end of the current billing period.
- Your account can return to the Free plan after cancellation completes.
- Your family data is not automatically deleted.
- You can archive profiles if the Free plan's active child limit applies.
Refunds
Refund eligibility depends on the situation, timing, and payment history. To request a refund, contact support with your account email and the invoice or charge date.
Common refund reasons include duplicate charges, billing errors, or a recent accidental purchase.
Questions?
For billing questions, plan changes, invoices, refunds, or seat-limit help, contact support.